|The Staff at Southern Hills GC|
A case in point is Southern Hills where I spent two days recently with Cary Cozby and his staff. This visit was heartening because in two long days in the shop no member/guest came through the shop who was not welcomed and engaged usually by name and always in the friendliest and laid-back way. Even staff engaged in remerchandising at the time would break off their task if there was a customer to greet. Everyone in the industry believes they have good service. My experience is that is a very subjective phrase.